Terms of Service

Effective October 24, 2026

These terms are an agreement between you and Adrastia LLC, an Arizona limited liability company ("Adrastia," "we," "us"). They cover your use of the Adrastia™ evidence application at adrastiahq.com/app and the related website (the "Service"). By creating an account or starting a plan, you agree to these terms. If you use the Service for an organization, you agree on its behalf and confirm you have authority to do so.

1. What the Service does

Adrastia lets you capture, seal, organize, and report evidence. Each item is fingerprinted with SHA-256 when it is added, and actions on a case are recorded in a hash-chained custody log. Adrastia records the technical facts of how evidence was handled. It does not decide whether any evidence is admissible, relevant, or true. Those decisions belong to you, your attorneys, and the courts.

2. Accounts

You must be at least 18 years old.
Each person needs their own account. Sharing a login is not allowed. Every action is recorded under the account holder's name, and evidence collected on a shared login can be challenged.
Keep your password secure and tell us promptly if you believe your account has been used without permission.
Information you enter about your credentials, such as a license or bar number, must be true. Self-reported credentials are labeled as self-reported on reports.

3. Plans, trials, and billing

Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are shown on our pricing page when you subscribe.
New plans start with a 7-day free trial. Your card is collected at the start of the trial and charged when the trial ends unless you cancel before then.
Plans renew automatically until canceled. You can cancel at any time through Manage subscription in the app. Cancellation takes effect at the end of the current billing period.
Fees already paid are not refunded for partial periods, except where the law requires a refund.
Seats belong to the subscribing organization, not to the person using them. The plan owner can release a seat and assign it to someone else. Viewer access is free and does not use a seat.
Each plan includes the storage stated on the pricing page. When the limit is reached, new evidence can't be added until storage is freed up or the plan is upgraded.
We may change prices with at least 30 days' notice. A change takes effect at your next renewal after the notice period.

4. When a plan ends or payment fails

If your plan ends or a payment fails, your cases stay readable and you can still create reports, but you can't open new cases or add evidence until the plan is active again.

5. Your content

You own the evidence and information you put into the Service ("Your Content"). You give Adrastia permission to store, process, and display Your Content only as needed to provide the Service to you and the people you add to your cases. We do not sell Your Content and we do not use it to train artificial intelligence models.

Sealed evidence and custody log entries cannot be edited or deleted through the Service. This protects the chain of custody. Sealed records are kept for as long as your account is open and for seven years after it ends, unless you ask us in writing to delete them sooner or the law requires otherwise. We may keep records longer when they are subject to a legal hold, subpoena, or court order. You can create reports of your cases at any time while you have access.

6. Lawful use only

You are responsible for making sure that the way you collect, record, and share evidence is lawful where you work. This includes laws on surveillance, trespass, audio recording and consent, privacy, data protection, and private investigator licensing. You may not use the Service to:

stalk, harass, threaten, or harm anyone;
collect information you have no legal right to collect;
upload material that is unlawful or that you have no right to share;
break, probe, or bypass the Service's security, or access accounts or cases that aren't yours;
resell or provide the Service to others without our written permission.

We may suspend or close accounts that break these rules. When the law requires it, we will cooperate with law enforcement.

7. Availability and changes

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may improve or change features over time. If we remove a feature that is central to your plan, you may cancel and receive a prorated refund of fees paid for the unused period.

8. Disclaimers

The Service is provided "as is." To the fullest extent the law allows, Adrastia disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Adrastia does not guarantee that any evidence, report, or match will be accepted by a court, insurer, agency, or any other party. Matches between field and desk records are leads for you to verify, not conclusions. Adrastia does not provide legal advice.

9. Limitation of liability

To the fullest extent the law allows, Adrastia will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Adrastia's total liability for any claim relating to the Service is limited to the amount you paid Adrastia in the 12 months before the claim arose.

10. Indemnity

You agree to defend and indemnify Adrastia against claims arising from your content, your use of the Service, or your violation of these terms or of the law.

11. Ending this agreement

You may stop using the Service and cancel your plan at any time. We may end or suspend your access if you break these terms, with notice where practical. Sections 5, 8, 9, 10, and 12 continue after this agreement ends.

12. Governing law

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Any dispute will be decided in the state or federal courts located in Pima County, Arizona, and you and Adrastia consent to their jurisdiction.

13. Changes to these terms

We may update these terms. If a change is material, we will notify you in the app or by email at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated terms.

14. Training and certification

The Adrastia™ Certified Evidence Specialist (ACES) course, exam, credential, credential card, and verify registry are also governed by the ACES Candidate Agreement, which covers exam rules, credential use, term and renewal, revocation and appeal, the public verify listing, and refunds. The ACES credential is not a state license.

15. Data processing agreement

Organizations that need a data processing agreement for the evidence they store in Adrastia can request our standard Data Processing Agreement through the contact form. When signed, it forms part of these terms.

16. Contact

Questions about these terms can be sent through the contact form at adrastiahq.com.